At Factoryretails.com, your satisfaction is paramount - you will always enjoy a 30-day Money Back Guarantee. It works very simple. When you make a purchase with us, regardless of value, you can return the product(s) within 30 days from the date we first shipped your order for refund or replacement.
Whether the product is defective, seems defective, or that you change your mind and simply do not like it, you are welcome to send it back to us and we will issue you a FULL REFUND once we have received the product in question. Alternatively, you can choose a replacement of the same product or product of the same value.
However, the original and return shipping and handling charges will not be refunded or reimbursed under all circumstances. And we are not responsible for returned products lost in post.
Simply follow this procedure:
1. If you would like to return your product(s) for repair / replacement / refund, please kindly contact our customer service representatives for an authorized RMA number. Email to : firstname.lastname@example.org
2. Warranty period: 90 days warranty for all products except digital camera of which the warranty period is one year.
3. Warranty will be voided if returned products are abused, mishandled, modified, misused, physically or inflicted damaged by users. We reserve the right to charge a repair fee of 40% of the invoice amount if the warranty expired or is voided.
4. Factoryretails.com offers 30-Day Money Back Guarantee to our customers. If you receive a faulty product(s) or are not satisfied with our product(s), you have the right to return the product(s) to us within 30 days from the dispatched date of your first order for replacement or refund of the product price (shipping fee will not be refunded). You will enjoy this guarantee when you purchased ANY product(s) at www.factoryretails.com .
5. If the products are tested to be non-defective, they are not eligible for any refund. Such items will be returned to you and you need to pay for the return postage.
6. ANY items damaged during transit are not eligible for a refund. If the returned package is lost in transit and it is not insured, sender is responsible for the loss. Insured package with tracking numbers is strongly recommended.
7. Factoryretails Company Ltd may revise these terms and conditions at any time without prior notice.
Return Merchandise Authorization Procedure (RMA)
1. When you need to return any items to Factoryretails.com Company Ltd, please email our customer service representatives for valid RMA number and form within the stated warranty period. Email to : email@example.com
2. Fill in the RMA form and mark the RMA number on it clearly.
3. The completed RMA form must be attached in the returned package AND the RMA number must be printed on the package.
4. Items must be returned within 7 days after the RMA number is issued. Insured package with tracking numbers is strongly recommended.
5. You can contact us via email for the status of the returned item(s).
Factoryretails has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices.
IP address & Cookies
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
Our site's registration form requires users to give us contact information (like their name and email address) and demographic information (like their zip code, age, or income level). We use customers' contact information to send our site visitors and buyers information about our company and promotional materials from some of our partners. The customers' contact information is also used for contact with them in future when necessary. However, we will not share the information with third parties without your consent unless the disclosure is necessary for
(1) compliance with the law and regulations or instruction by the legal authorities
(2) protection of our property and commercial rights
(3) prevention of misuse and unauthorised use of our websites
(4) protection of the personal safety or property of our customers and the public
Customer Relationship Management Data
Demographic and profile data is collected at our website. We use such data to customize and improve our visitors' navigation and shopping experience by showing them content that we think they would be interested in, and displaying the content according to their preferences.
Order Information and Personal Financial Information
Our site uses an order form for customers to request information, products, and services from us. For the fulfillment of the customers' orders and future contact with them, customers are asked to input their contact information (like their mailing and e-mail addresses) as well as personal financial information (like their account or credit card numbers).
Factoryretails.com and our secure payment service providers use the latest technology to protect the customers' credit card and other personal financial information. All payment information you input is encrypted by the secure server layer (SSL) before it is sent to us or our secure payment service providers. And we will do not release it to any outside parties.
If visitors and customers prefer not to be contacted by us, they may opt-out of receiving future mailing from us. They can inform us at firstname.lastname@example.org.